Stone Carvers • Stone Masons • Stone Conservators

Customer Satisfaction Survey

Please take a few minutes to report back on your experience.

 

Date of Survey

Project Name

Project Duration

Customer Name

Position in Company

 

 

 

 

Please tick the appropriate button and add comments if required

 

1. Initial visit and quote

a. Please rate the politeness of our staff?

Poor
Average
Good
Excellent

 

 

 

 

b. How efficiently was your quotation handled?

Poor
Average
Good
Excellent

 

 

c. How satisfied were you with our quote?

Poor
Average
Good
Excellent

 

 

 

 

2. Project works

a. Please rate the timekeeping and efficiency of our operatives?

Poor
Average
Good
Excellent

 

 

b. How would you rate the level of our operative’s courteousness?

Poor
Average
Good
Excellent

 

 

c. What was your level of satisfaction with the work carried out by us?

Poor
Average
Good
Excellent

 

 

 

 

3. Finishing Works & Reports

a. How would you rate the quality of our reports and documentation (conservation reports, photographs, maintenance advise, operation & maintenance manuals)?

Poor
Average
Good
Excellent

 

 

b.How well would you rate the finish of our work in meeting your expectations?

Poor
Average
Good
Excellent

 

 

c. Would you recommend us to clients and colleagues?

No
Probably
Likely
Definetely

 

 

Information you give us will be treated in the strictest of confidence

 

 

 

Thank you for your participation in this survey.

 

 

 

Stone Carvers • Stone Masons • Stone Conservators

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